Business and Technical Writing
Zendesk Guides
Zendesk articles are guides I helped format and publish to the Oak Park and River Forest High School website. These articles help students and staff navigate certain aspects of the high school's databases and systems. Through this, I developed an understanding of the importance of layouts, formatting, and ease of readability for a wide array of audiences.
Training Guides
During my time working at the Oak Park and River Forest High School Library, I created training guides for the predecessor to my position. The information I received during my own training was outdated, and I took the initiative to construct my own guide for aspects of the job for those who followed my position. Through this, I developed an understanding of the necessity of editing and developing clear and concise language that is easy to follow.
